Typical use cases
Small IT team with growing infrastructure; multi-site operations; a newly delivered platform needing an operator.
Mercan service
Mercan operates a defined scope of server, virtualisation, network and cloud environments day to day.
Customer problem
What needs to change?
Fragmented monitoring, patching and change ownership allows incidents to recur and capacity issues to surface late.
Who it is for
IT managers and infrastructure teams needing ongoing operating capacity.
Mercan delivery
From assessment to implementation
What we assess
We review assets, alerts, incidents, patch and change records, and current ownership.
What we design
We define monitoring thresholds, response paths, change approvals and reporting scope.
What we implement
We connect operating tools to existing systems and plan transition and knowledge transfer.
What we operate
We handle incidents, problems, performance, capacity, patching and lifecycle work within the agreed scope.
Scope and architecture
What the work includes
Capabilities
Monitoring; incident and problem support; performance and capacity; patching and lifecycle.
Technology
Operations connect to existing server, network, cloud, security and observability tools.
Delivery model
Managed service with scope agreed after technical assessment.
Service capabilities
Specific work in this area
Managed Infrastructure
We operate monitoring, incident follow-up and change work for scoped server, virtualization and cloud environments.
Infrastructure Lifecycle
We connect system inventory, update needs and replacement priorities to an operating plan.
Performance & Capacity Management
We monitor resource use, investigate bottlenecks and prepare capacity decisions for growth.
Related areas
Continue with relevant detail
Discuss managed infrastructure with Mercan.
Tell us about your current environment and the result you need.